// WORK · Pearson VUE

The work covers six products, six complex problems, and one practice.

These case studies document work from my time at Pearson VUE across enterprise SaaS, human-AI decision systems, remote proctoring, certification platforms, and specialized admissions tools. Each case explains the context, problem, research, design response, validation, and outcome. Start with AI-Assisted Review Workstation, or read them in any order.

// AI · trust-critical · operator tooling

AI-Assisted Review Workstation

I defined human-AI interaction patterns for a review workflow that surfaced evidence, kept final judgment with people, and made decisions traceable.

Human-AI workflowsAI triageExplainability
Before: manual review investigation
After: AI-Assisted Review Workstation interface
BeforeAfter
  • 10×faster reviews
  • Humanfinal judgment
  • Auditabledecision trail
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// AI · computer vision · explainability

AI-Guided Environment Validation

I defined human-AI interaction patterns for a validated proof of concept that helped candidates capture their environment, understand system feedback, and recover before an exam.

Computer vision UXAI triageHuman-in-the-loop
Before: four-photo environment validation
After: AI-Guided Environment Validation concept
BeforeAfter
  • 70%detection target
  • ≤20%false-positive target
  • POCvalidated concept
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// Multi-surface · scale · identity

OnVUE Remote Proctoring

As founding designer, I led OnVUE from 0 to 1 and stewarded its experience across web, desktop, and mobile as the platform grew to serve 2.3 million exams annually.

Cross-device UXModernizationEnterprise platforms
Before: fixed-pixel remote check-in
After: responsive cross-device check-in
BeforeAfter
  • 300%growth supported
  • ~25%fewer check-in failures
  • 2.3Mannual exams
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// IA · B2C · education

Certiport North Star

As sole designer, I co-led a three-year North Star across learner, educator, professional, and administrator journeys, tested the multi-persona Figma prototype, and shaped a phased roadmap.

Platform IAModernizationAccessibility
Before: legacy certification portal
After: certification platform North Star direction
BeforeAfter
  • 65%less user friction
  • 200K+new students monthly
  • North Startested prototype
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// B2B · platform · roadmap

Enterprise Asset Manager

I redesigned a role-tiered asset marketplace and management platform for Microsoft, Amazon, and Apple programs, reducing administrator task time and clarifying a phased three-year product direction.

Enterprise SaaSRole-based IAMulti-tenant platforms
Before: fragmented asset administration
After: role-tiered asset platform
BeforeAfter
  • 50%lower admin task time
  • 16prioritized opportunities
  • Phasedthree-year direction
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// Biometrics · native mobile · trust

Biometric Admissions

I designed the technical experience for an offline-capable, certificate-pinned tablet workflow spanning biometric capture, ID validation, local operation, cloud fallback, and recovery paths.

BiometricsSecurity UXOffline-first
Before: legacy desktop biometric admissions
After: tablet-first biometric admissions
BeforeAfter
  • Technicaldesign status
  • Prototypevalidation direction
  • No claimof production pilot
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