Michael Hawkins

Led product design across remote proctoring, identity verification, AI-assisted review, and enterprise operations - partnering with Product, Engineering, AI/ML, and compliance to ship trust-critical systems at global scale.

• Reduced review time from 3+ hours to under 10 minutes by designing Smart Review, an AI-assisted investigation workspace that translated model probability scores into clear risk indicators, structured decision paths, and explainability cues - keeping human judgment firmly in the loop.
• Recognized that AI flags without supporting evidence increase automation bias, then designed an evidence-first triage model that surfaced the “why” behind each flag - achieving 98% agreement between reviewers and investigators.
• Reduced onboarding friction by 65% for 200K+ new monthly users by redesigning a legacy certification portal through design sprints, usability testing, and phased delivery.
• Partnered with engineering to transform a high-friction room-verification step into an AI-guided computer vision workflow that improved issue detection and reduced support burden before candidates entered the live proctoring queue.
• Under strict compliance, auditability, and offline constraints, modernized a legacy desktop admissions workflow into a tablet-based biometric pilot for secure test-center operations - balancing security requirements with real-world usability.
• Re-architected an enterprise asset management platform’s information architecture, reducing time on task by 50% for B2B administrators across partnerships with Microsoft, Amazon, and Apple while cutting support escalations.
• Compressed a 24-month platform roadmap into 6 months during a global crisis, reducing check-in failure rates by 25% through rapid iteration and close cross-functional partnership.

Owned key parts of the company’s digital ecosystem across 50+ applications and 10+ technology stacks, including the complete design of the ONVUE remote proctoring check-in experience.

• Founding designer of OnVUE remote proctoring, owning the end-to-end experience from initial launch through global scale. remote proctoring check-in experience end to end - a consumer-facing platform and B2B proctor toolset that supported 300% user volume growth over 5+ years of continuous product stewardship.
• Established scalable design patterns and brand standards across 50+ applications and 10+ technology stacks, improving consistency and usability at enterprise scale.
• Directed delivery of 10+ high-traffic B2B and B2C portal applications for partners including Microsoft, Adobe, and AWS - improving clarity, consistency, and product-market fit across diverse stakeholder groups.

• Built UX practice inside an engineering-led organization by introducing design methods and structured journey thinking for administrators, sponsors, and enterprise partners.
• Designed complex admin and partner workflows, translating detailed requirements into clearer interface patterns and more usable enterprise tools.

• Led a 4-person design team creating high-fidelity prototypes, workflows, and web experiences for enterprise clients. Expanded the agency’s interactive presence and inbound lead engagement through redesign and social media strategy.

• Led product and marketing initiatives that increased platform downloads by 68% and subscription revenue by 400%. Built design practices while hiring, managing, and mentoring designers to scale output and quality.