Senior Product Designer
Senior Product Designer with 15+ years of strategic experience architecting complex enterprise platforms and human-AI interactions. Specialized in designing for millions of users, reducing operational friction, and driving measurable ROI through human-centered design.
Directed comprehensive re-architecture of Certiport Candidate Portal (200K+ monthly users, 4.5/5 usability). Designed Smart Review AI workstation - 10× throughput improvement over live proctoring with 98% reviewer agreement. Led modernization of OnVUE check-in from legacy Flash acquisition to omnichannel industry standard. Designed AI-guided Workspace Scan replacing live proctor review at global scale. Spearheaded Admissions Manager tablet pilot targeting March 2026 launch.
Primary designer for original OnVUE platform - owned end-to-end B2C check-in experience, driving 300% user volume growth. Led Skilling Asset Manager re-architecture transforming inventory tool into B2B marketplace (millions in assets streamlined, 2-minute bulk upload). Established brand standards governing 50+ enterprise applications across 10+ technology stacks.
Formalized UX practices within an engineering-led organization, establishing design methodology from the ground up. Designed complex workflows for administrators, test sponsors, and enterprise partners. Built first design system and component library for credential management platform.
Led design team of 4 professionals creating high-fidelity prototypes, workflows, and digital deliverables. Overhauled agency interactive presence including website redesign and digital strategy. Built agency's interactive practice from scratch, expanding service capabilities into UX and product design.
Led high-profile consumer product design driving 68% increase in user download rates and 400% increase in subscription revenue. Established design practices and standards while hiring, managing, and mentoring design staff. Directed consumer product and experience design across award-winning educational software platform.