Certiport Candidate Portal

Business context: The Candidate Portal serves a large, high‑volume audience (including K‑12) where progress clarity and next steps directly affect completion, support load, and satisfaction.

What I led: I led the modernization of a text‑heavy, non‑responsive portal into a clearer, role‑aware experience-anchored by a design sprint that aligned teams on “What’s Next?”

The legacy portal made it hard to understand status, find certificates, and take the right next step-especially on mobile. The information architecture was administrative rather than user‑centered.

• I facilitated a cross‑functional design sprint to realign the IA around user goals.
• I owned key UX flows and the modular UI patterns used for scalable delivery.
• I partnered with product and engineering to support phased rollout without breaking existing paths.

• Must support K‑12 and adult learners with different expectations and constraints.
• Needed modular patterns to scale across pages and features.
• Had to modernize without interrupting active certification workflows.

I used sprint outputs to define a clearer navigation model, then translated it into reusable components (cards, progress indicators, and role-aware patterns) to accelerate design-to-dev handoff and reduce future fragmentation.

• Progress hub: made status and next steps glanceable.
• Frictionless actions: reduced effort to access what matters (certificates, schedules, requirements).
• Role-aware experience: shaped content and navigation around the user’s context.

The modernization improved usability and reduced friction for new monthly users while establishing scalable UI patterns for ongoing improvements.

See the Outcomes panel for the tracked metrics (e.g., user volume and friction reduction).

Design sprints created the alignment needed to modernize without churn-then modular patterns kept delivery consistent as the product evolved.