Admissions Manager Biometric Integration

Business context: Test‑center admissions is a high‑stakes, security‑critical workflow where identity verification must be accurate, auditable, and fast-often across the desk from a Test Administrator.

What I led: I redesigned a legacy Java desktop “Admission Manager” into a tablet‑based pilot built for tethered operation and zero Wi‑Fi environments.

The existing workflow relied on rigid desktop patterns under extreme security constraints (no Wi‑Fi, physical tethering, and strict procedural compliance). That created instructional gaps, increased cognitive load for administrators, and elevated failure risk at the point of biometric capture.

• I owned the end‑to‑end experience design for the tablet pilot-from flow definition through UI detail.
• I partnered with product, engineering, and security stakeholders to translate policy into usable workflows.
• I coordinated with third‑party and internal teams to ensure the design matched real hardware and operational constraints.

• Wi‑Fi is not permitted in test centers; the system must work reliably without network dependency.
• Physical tethering and across‑the‑desk interaction affect ergonomics and flow ownership.
• Strict auditability and security controls limit “shortcuts” that would be common in consumer UX.

I approached this as a system redesign-mapping the workflow as a chain of verifiable steps, then simplifying interaction so administrators could stay confident under pressure. I iterated with stakeholders on edge cases (reconnect, partial completion, capture quality) and designed guidance that reduces error without slowing throughput.

• Graceful reconnect: designed reconnect‑safe flows so progress is preserved and recoverable.
• Orientation‑aware coaching: tailored guidance for real‑world handling and positioning.
• Tether heartbeat indicator: made system state visible so administrators know when they can proceed.

The result was a pilot‑ready tablet workflow that modernized admissions while respecting test‑center realities. It set the direction for a broader modernization path and enabled a launch‑ready plan for early 2026.

See the Outcomes panel for the pilot timeline and metric targets tracked.

The senior work here was anticipating breakdowns-connectivity constraints, capture errors, and handoff ambiguity-and designing a workflow that stays trustworthy when conditions aren’t ideal.