Open to senior / lead product design roles

Product design for enterprise AI workflows where trust matters.

I design human-in-the-loop systems, platform workflows, and AI-assisted experiences that help teams move faster without losing control, clarity, or accountability.

10×faster AI-assisted review workflows
65%less friction across candidate journeys
300%growth supported in remote testing volume
Michael Hawkins product design prototype workspace with clickable demo hotspots
B2B|Enterprise|Human-AI|Trust-Critical UX

Constraints in, clarity out.

01

Evidence-first design

I start with the hardest constraints - compliance, AI uncertainty, auditability, offline behavior - then make them easier for people to navigate.

02

Cross-functional trust

I align product, engineering, operations, and stakeholders around what will ship and what will work at scale.

03

Systems at scale

I design connected ecosystems, not isolated screens - from design systems across 50+ applications to global workflows serving millions.

Case studies across platform, AI, and scale.

View all work
Review workstation interface showing AI risk indicators, timestamped flags, and video evidence panels
Human-AI Workflows

AI-Assisted Review Workstation

Reduced 3-hour manual reviews to under 10 minutes per case by turning model probability into explainable, evidence-first review paths for human investigators.

Human-AI workflowsHuman-in-the-loopAI triageExplainability
10×faster than manual review
98%reviewer-investigator agreement
4.5 / 5validated satisfaction
Read Case Study
Mobile capture flow guiding a candidate through a 360-degree AI-validated room scan
Computer Vision UX

AI-Guided Environment Validation

Redesigned a four-photo room scan into a candidate-led 360-degree AI-validated video scan with transparent triage and live-greeter handoff.

Computer vision UXAI triageHuman-in-the-loopMobile capture
70% / 20%AI accuracy + noise targets
4.1 / 5issue page rating
iOS + Androidvalidated prototype
Read Case Study
Coordinated desktop and mobile check-in screens for remote exam identity and workspace verification
Cross-Device UX

Remote Proctoring Check-In Modernization

Modernized a legacy fixed-pixel desktop app into a coordinated mobile + desktop check-in journey for high-stakes credentialing at global scale.

Cross-device UXLegacy modernizationTrust-critical UXGlobal scale
300%user volume growth
25%reduction in check-in failures
21M+annual exams supported
Read Case Study
Modernized certification portal dashboard showing simplified candidate registration and next-step guidance
Legacy Modernization

Global Certification Portal

Reduced onboarding friction through a 5-day cross-functional design sprint, international validation, and a phased modernization plan for a global candidate portal.

Design sprintCandidate UXConversational UXAccessibility
200K+new monthly users
65%friction reduction
4.5 / 5overall usability rating
Read Case Study
Enterprise asset marketplace admin dashboard with role-tiered views and voucher management
Enterprise SaaS

Enterprise B2B Asset Marketplace

Re-architected a B2B asset platform into a role-tiered, marketplace-style experience that improved distribution, recovery, and admin control.

Enterprise SaaSMarketplaceDesign systemsMulti-tenant
50%time-on-task reduction
3-yearNorth Star roadmap
MVPshipped to production
Read Case Study
Tablet admissions interface for biometric palm-scan identity verification at a secure test center
Trust-Critical UX

Biometric Admissions Workflow

Modernized a legacy desktop admissions workflow into a tablet-based biometric pilot under offline, certificate-pinned, and audit-grade constraints.

BiometricsSecurity UXOffline-firstAuditability
4TAs observed
2test centers
Pilotready for rollout
Read Case Study

Proof that design moved the system, not just the screen.

200K+new monthly users
65%friction reduction
10×faster AI-assisted review
50%admin time reduction
300%user volume growth
98%reviewer-investigator agreement
He's the kind of designer you want on complex platforms where the user experience directly impacts trust and operational outcomes. He's exceptional at turning messy constraints into intuitive flows, aligning stakeholders quickly, and delivering high-quality iterations at speed.
Greg Anderson · Senior Product Manager
Michael has a strong ability to turn detailed technical requirements into intuitive, user-friendly experiences. He demonstrated excellent systems thinking - balancing user needs, workflows, and platform constraints to deliver a streamlined and scalable solution.
Mani Anna · Product Architect
I was always impressed by the clarity and comprehensiveness of the designs and prototypes he created. He knows how to make designs that are clean, functional, and straightforward to implement and develop.
Eric Boothe · Senior Software Developer
Whether we were building from scratch or tackling a difficult product revamp, Michael consistently delivered thoughtful, scalable designs. He has a rare talent for articulating the 'why' behind every interaction, ensuring the final implementation matches the original vision perfectly.
Michele Huspek · Senior Business Systems Analyst
Have a complex product problem?

Get In Touch

mike@mhportfolio.com