Michael Hawkins · Lead/Senior Product Designer
10× faster reviews. 65% less friction. 300% growth.
I design enterprise products and human-AI workflows that make complex, trust-critical systems easier to use - across identity, certification, proctoring, and global platforms serving millions of users.
Constraints in, clarity out.
I start with the hardest constraints - compliance, auditability, offline requirements, AI uncertainty - and design systems that make those constraints invisible to the people using them. The "why" behind every interaction matters more than the surface.
Product and engineering trust me because I stay focused on what will ship and what will work at scale. I align stakeholders quickly, deliver implementation-ready design, and ensure the final product matches the original vision.
I design connected systems - not isolated screens. From design systems spanning 50+ applications to multi-step operational workflows serving millions, I think in ecosystems where consistency, clarity, and scalability reinforce each other.
Six case studies across platform, AI, and scale.
Reduced 3-hour manual reviews to under 10 minutes per case. Designed an evidence-first, human-in-the-loop workstation with explainability cues - achieving 98% reviewer-investigator agreement and 4.5/5 validated satisfaction.
Drove 300% user growth across 5+ years of stewardship for a check-in platform serving 21M+ annual exams across 180+ countries. Modernized a legacy fixed-pixel desktop app into a coordinated mobile + desktop journey for high-stakes credentialing.
Redesigned a four-photo room scan into an AI-validated 360-degree video scan with traffic-light triage to live greeters. Designed against a 70% AI accuracy target with a 20% noise-rate ceiling - validated across iOS and Android.
Modernized a legacy desktop admissions workflow into a tablet-based biometric pilot under offline, certificate-pinned, and audit-grade constraints. Validated in production environments with practicing Test Administrators across multiple sites.
Reduced friction by 65% for 200K+ monthly users. Co-led a 5-day cross-functional design sprint with a 14-person team, validated with 9 candidates across 4 countries at 4.5/5 satisfaction, then negotiated phased delivery using usability data.
Cut admin time on task by 50% across distribution and inventory workflows. Led a three-year North Star design sprint, then shipped a now/next/later MVP - persona-tiered dashboards, bulk recovery, and admin role assumption - for partners including Microsoft, Amazon, and Apple.