Michael Hawkins · Lead/Senior Product Designer
10× faster reviews. 65% less friction. 300% growth.
I design enterprise products and human-AI workflows that make complex, trust-critical systems easier to use - across identity, certification, proctoring, and global platforms serving millions of users.
Constraints in, clarity out.
I start with the hardest constraints - compliance, auditability, offline requirements, AI uncertainty - and design systems that make those constraints invisible to the people using them. The "why" behind every interaction matters more than the surface.
Product and engineering trust me because I stay focused on what will ship and what will work at scale. I align stakeholders quickly, deliver implementation-ready design, and ensure the final product matches the original vision.
I design connected systems - not isolated screens. From design systems spanning 50+ applications to multi-step operational workflows serving millions, I think in ecosystems where consistency, clarity, and scalability reinforce each other.
Six case studies across platform, AI, and scale.
Reduced 3-hour manual reviews to under 10 minutes. Designed an evidence-first, human-in-the-loop workspace with explainability cues - achieving 98% reviewer agreement.
Drove 300% user growth over 8 years of product stewardship. Modernized a legacy Flash check-in into a coordinated mobile + desktop journey for high-stakes exams at global scale.
Transformed a high-friction room-scan step into an AI-guided computer vision workflow, improving issue detection and reducing support burden before candidates enter the live queue.
Modernized a legacy desktop admissions workflow into a tablet-based biometric pilot under offline, tethered, and audit-critical constraints - balancing security with usability.
Reduced friction by 65% for 200K+ new monthly users. Led the redesign of a legacy certification portal through design sprints, research, and phased delivery.
Cut admin time on task by 50% and reduced support escalations. Re-architected a complex B2B platform for enterprise partners including Microsoft, Amazon, and Apple.