Pearson VUE · Enterprise Asset Manager
I redesigned inventory, distribution, assignment, requests, approvals, and reporting around administrator role, permission, and operational intent.
The role-tiered redesign made high-volume voucher and digital-product administration clearer across five levels of access.
Administrators managed large voucher and digital-product inventories through a multi-tenant hierarchy, but fragmented inventory, unclear roles, and weak action orientation made routine work harder to complete.
Confusing distribution or assignment could create waste, incorrect access, or uncertainty about where assets went.
Business need
Reduce administrator effort and asset-handling risk while making inventory movement, ownership, and outcomes easier to understand and verify.
Five role tiers handled different combinations of inventory, requests, distribution, user management, assignment, and reporting.
Unclear hierarchy, inconsistent terminology, and long workflows made it difficult to know which actions were available and what would happen next.
User need
Role-appropriate dashboards and task flows with clear authority, recipients, quantities, remaining balances, status, and confirmation.
Problem to solve
Design one enterprise system that supports distinct administrative jobs while keeping roles, permissions, inventory, and responsibility clear across the hierarchy.
How might we
Simplify a multi-tenant administration system without flattening real permission, hierarchy, inventory, and accountability differences.
Each administrator sees the inventory, requests, progress, and exceptions that match their authority instead of a universal dashboard full of unavailable actions.
Allocation and distribution preserve source, destination, balance, and responsibility so global and local administrators can understand what changed.
Assignment connects inventory to the person and makes follow-up status visible without forcing administrators into separate systems.
Stakeholder interviews, role analysis, journey work, and prioritization narrowed the opportunity set. The role-tiered redesign shipped and reduced administrator task time approximately 50%.
Permission clarity can add visible structure.
Enterprise workflows vary by partner and contract; the public case shows the shared product model rather than every client exception.
Measure which exception paths still force administrators to leave the system or rely on manual reconciliation.
Go deeper
The full case study contains additional project context, iterations, and evidence.
Full case study